Sigma Logistic Solutions – specialists in technical documentation

Sigma Logistic Solutions is the largest dedicated provider of technical documentation and support services in South Africa, serving military and commercial, aerospace and defense customers.

For more than 30 years, the company has provided logistics support analysis, technical documentation, training, asset management and configuration management services to local and international commercial and defense clients.

Vehicles, aircraft, naval and weapon systems require ongoing maintenance, spares, training, and upgrades – all of which require updated technical publications. Technical publications are an area of ​​activity that is often underestimated as design, prototyping, and manufacturing often take precedence over support, but when considering the full lifecycle of a major system, the support in all its forms is of crucial importance.

Sigma’s technical writers, technical illustrators, editors and production staff are experts in their respective fields and are capable of producing documentation to a wide variety of military and commercial specifications. Their illustrators use the latest software to create detailed illustrations for use in parts catalogs, user manuals, shop repair manuals, training materials, and marketing and promotional materials. They produce installation guides, user manuals, maintenance manuals, spare parts manuals and training manuals as S1000D PDF and XML data modules on paper and screen.

Documentation can be developed for firearms, weapons, vehicles, airplanes, ships, submarines as well as commercial equipment such as mining equipment, trains and locomotives, machinery and equipment. earthworks.

Recent military projects include major components of the South African Army Mobile Air Defense System (MobADS) for Rheinmetall Air Defense, the all new SA National Defense Force (SANDF) water supply system for Malutsa, the Milkor Y4 40mm portable grenade launcher and supporting documentation. for frigates and submarines of the South African Navy.

Recent commercial projects include supporting documentation for Bell Equipment’s large E-Series Articulated Dump Trucks (ADTs), PRASA’s X’Trapolis Mega Train passenger train, and Kwatani’s mining equipment.

Training packages and other services

Sigma also develops cost-effective training packages to meet specific customer needs – neglecting the importance of staff training can lead to misuse and possible damage to expensive equipment. Sigma is developing a training solution that allows staff to fully understand the functionality of the equipment to be used and maintained, from simple training materials such as wall charts and learner guides to computer based training modules ( CBT) fully interactive that allow a learner to follow his development. via a learning management system (LMS). Sigma develops packages that include interactive text, graphics, sound, video, and animation to enhance the student experience.

The company provides a wide range of other services, such as disposal services which can be tailored to the needs of any customer, which include accurate compilation and verification of assets and inventory items, maintenance of assets and database, packaging, marking / labeling and warehouse management of items for disposal.

Sigma also has the ability to perform failure investigations and provide solutions to improve product safety and system reliability.

Sigma’s asset management solutions provide clients with a single point of control over all types of assets. These solutions manage physical assets on a common platform allowing organizations to share and apply best practices, inventory, resources and people. Real-time data of the configuration of an asset and the status of each component of the assets is provided. This enables accurate analysis and reporting of the system and components, which improves reliability and reduces maintenance costs. Sigma’s all-in-one solution includes six management modules in an enhanced service-oriented architecture, including asset management, labor management, service management, contract management, inventory and chain management procurement and purchasing management.

Sigma emphasizes the importance of configuration management – a systems engineering process to establish consistency of attributes of a product throughout its life. Good configuration management makes it possible to modify product references while maintaining the integrity of the system.

Finally, Sigma’s project management team applies its knowledge, skills, tools and techniques to meet project requirements. The project team manages the work of the project, which typically involves competing demands for scope, time, cost, risk and quality, and takes into account stakeholders with different needs and expectations and the requirements identified client. Sigma’s point of view is that the more you know about your project, the better able you are to handle it.

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